How we earn and keep your trust
Procurement-minded buyers need clear answers on data, IP, hosting, and contracting - not scattered FAQ fragments.
GDPR & data processing
We process personal data only as needed to deliver contracted services. UK clients are covered under UK GDPR; EU transfers use appropriate safeguards.
- →Data processing limited to project delivery, support, and agreed integrations
- →Client data remains client-owned; we do not sell or repurpose it
- →Subprocessors (hosting, email) disclosed on request; DPAs available for enterprise clients
- →Privacy policy covers collection, rights, cookies, and international transfers
Hosting & infrastructure
Production systems deploy to major cloud providers with region selection agreed in discovery - typically AWS or Azure in UK, EU, or US regions.
- →Environment separation: development, staging, production
- →Encrypted transit (TLS) and encrypted storage where supported
- →Backups and restore procedures documented per project
- →No fabricated SOC/ISO claims - security posture scoped to your requirements
IP ownership
You own the custom software we build for you. We retain rights to our pre-existing frameworks, libraries, and general know-how.
- →Custom code, designs, and configurations created for your project transfer to you on payment
- →Open-source components used under their licences; documented in handover
- →We do not claim ownership of your business data or trade secrets
- →Work-for-hire and IP assignment terms in our service agreements
Support & SLAs
Every build includes a post-go-live stabilisation window. Ongoing support is available via retainer tiers.
- →Stabilisation period after launch for bug fixes tied to agreed scope
- →Response targets defined in retainer or support agreement - not generic 24/7 unless contracted
- →Change requests outside warranty scoped and quoted before work begins
- →Runbooks and documentation handed over for your internal team
Contracting (UK & US)
AVIU SOLUTIONS LTD (UK) and AVIUS SOLUTIONS LLC (US) contract with clients in their region. Cross-border delivery uses aligned commercial terms.
- →UK engagements: Aviu Solutions Ltd, Company No. 16959074
- →US engagements: Aviu Solutions LLC, Entity No. 15342572
- →MSA + SOW structure for larger programmes; simpler service agreement for smaller builds
- →Milestone billing tied to signed deliverables - see pricing page for bands
How we deliver with confidence
Discovery-first planning
Scope and architecture are agreed before build so expectations stay clear.
Technical blueprint before build
Integrations, data flows, and milestones documented in plain language.
Integration-ready architecture
Designed to connect with tools you already use, not isolate in a silo.
Post-launch support
Training, cutover help, and a supported window after go-live.
Questions for procurement or legal?
We respond within one business day with direct answers.