Build vs buy decision framework
A practical checklist for ops-led teams choosing between configuring SaaS and commissioning custom software.
Score your fit
If more than three of these are true, custom deserves serious consideration: unique workflow steps, multiple roles with different views, integration-heavy ops, compliance audit trails, or growth blocked by current tools.
Time horizon
Custom pays off over years of operations - not as a quick experiment. Plan for discovery, phased build, and stabilisation.
Next step
Use our scoping flow or book discovery - we will tell you honestly if configure-not-build is enough.